⮪ GuidesUpdated 2/19/2025 - 14 min read

Hotlines

Central Hotlines 中央熱綫

Government Service Hotline 政府服務專線: 1999

The Government Service Hotline, 1999, serves as a centralized resource for addressing various public concerns and inquiries. Citizens can access assistance related to government and public services, lodge noise complaints, report issues with trash collection, and seek support for environmental protection efforts.

Emergency Assistance 緊急援助

Emergency Numbers 緊急號碼
Police警察110Immediate police assistance
Fire Department / Ambulance消防 / 救護119Fire emergencies and rescues
Child Protection Hotline兒童保護專線113Support for children in danger or distress
Anti-Fraud Hotline反詐騙專線165Report or seek advice on fraud cases
Maritime Emergency海上緊急救援118Assistance for accidents at sea
Gas Explosion Hotline瓦斯爆炸專線0800-027-999Report gas explosions or leaks
Lost and Found (General)失物招領02-2349-1253Report or inquire about lost items
Domestic Violence Prevention家庭暴力防治113Support for domestic abuse cases
Weather Disaster Hotline天災專線0800-001-123Guidance during typhoons or severe weather

Embassies 大使館

International Embassies in Taiwan (Domestic) 各國天使管專綫(國内)
American Institute in Taiwan美國在台協會02-2162-2000Assistance for U.S. citizens in Taiwan
British Office Taipei英國駐台辦事處02-8722-7700Assistance for British citizens in Taiwan
Canadian Trade Office in Taipei駐台加拿大貿易辦事處02-8722-1800Assistance for Canadian citizens in Taiwan
Australian Office Taipei澳洲駐台辦事處02-8722-7272Assistance for Australian citizens in Taiwan
Representative Office of Japan in Taipei日本台北代表處02-2718-1311Assistance for Japanese citizens in Taiwan
French Office in Taipei法國在台辦事處02-2326-0808Assistance for French citizens in Taiwan
Germany Institute Taipei德國在台協會02-2758-6000Assistance for German citizens in Taiwan
Swiss Office Taipei瑞士駐台辦事處02-2713-2000Assistance for Swiss citizens in Taiwan
Taipei Representative Office in the EU and Belgium歐盟與比利時台北代表處02-2723-9365Assistance for citizens of the EU and Belgium in Taiwan
Taipei Representative Office in the Netherlands荷蘭台北代表處02-8792-0100Assistance for Dutch citizens in Taiwan
Taipei Representative Office in Sweden瑞典台北代表處02-2783-9111Assistance for Swedish citizens in Taiwan
Taipei Representative Office in the Republic of Korea台北駐韓代表處02-2735-9111Assistance for South Korean citizens in Taiwan

Consular Services 領事服務

Taiwanese spouses or relatives who encounter an emergency while abroad and are unable to contact the Taiwanese mission in the area can reach out to the "Ministry of Foreign Affairs Emergency Contact Center" through the dedicated hotlines below. These hotlines are specifically for individuals facing urgent distress abroad.

For issues regarding passports, visas, or other documentation, they can call the Ministry of Foreign Affairs Bureau of Consular Affairs at (02) 2343-2888 during business hours. For general inquiries about the Ministry's services, the main line at (02) 2348-2999 is available during business hours.

Consular Services for Taiwanese Abroad 台灣海外領事服務
Argentina阿根廷00-800-0885-0885Local mobile phones may not be able to dial. Public phones may require coins but are free. Local landline phones can be dialed for free.
Australia澳洲0011-800-0885-0885Local mobile phones or landline phones can dial for free. Public phones may require cards or coins.
Belgium比利時00-800-0885-0885Local mobile phones can dial for free. Public phones cannot be used. Local landline phones from Belgacom can dial for free, other providers are not guaranteed.
Canada加拿大011-800-0885-0885Local mobile phones/public phones may not be able to dial. Local landline phones can dial for free.
France法國00-800-0885-0885Local mobile phones/landline phones can dial for free. Public phones are free with a card but no charge.
Germany德國00-800-0885-0885Local mobile phones can dial for free. Public phones/landline phones from Deutsche Telekom can dial for free.
Hong Kong香港006-0885-0885Local landline phones from PCCW public phones can dial for free. Local mobile phones are subject to a basic call fee.
Italy義大利00-800-0885-0885Local mobile phones can dial for free. Public phones limited to those operated by TI, coins or phone cards required. Local landline phones from Telecom Italia can dial for free.
Israel以色列014-800-0885-0885Local mobile phones require a basic call fee. Bezeq public phones can be used. Local landline phones can dial for free.
Japan日本010Alternatives include: 001-010-800-0885-0885(KDDI), 0061-010-800-0885-0885(SoftBank). Local mobile phones/landlines can dial for free. Public phones cannot dial.
Macau澳門00-800-0885-0885Local mobile phones/public phones/landline phones can dial for free.
Malaysia馬來西亞00-800-0885-0885Local mobile phones/public phones cannot dial. Local landline phones from Telekom Malaysia can dial for free but require international dialing activation.
Netherlands荷蘭00-800-0885-0885Local mobile phones require a basic call fee. Public phones cannot dial. Local landline phones from KPN can dial for free.
New Zealand紐西蘭00-800-0885-0885Local mobile phones from Spark, CallPlus, Vodafone, or 2degrees can dial for free. Public phones cannot dial. Local landline phones can dial for free.
Philippines菲律賓00-800-0885-0885Local mobile phones cannot dial. Public phones/landline phones from PLDT can dial for free.
Singapore新加坡001-800-0885-0885Local landline phones from SingTel customers can dial for free. Public phones limited to SingTel card public phones; charge of SGD$0.1 (approx NT$2) per 2 minutes. SingTel, StarHub, and M1 customers can dial for free but need to register with SingTel before the first call.
South Korea南韓001-800-0885-0885Local mobile phones from KT, SKT, and LGU can dial for free. Public phones can dial for free by pressing the 'emergency call' button or inserting a 100 KRW coin (refundable). Local landline phones from KT customers can dial for free.
Sweden瑞典00-800-0885-0885Local mobile phones cannot dial. Public phones operated by Telia can be used with a phone card charging 6 SEK (approx NT$30), or with coins at 10 SEK (approx NT$50), or a credit card with 8 SEK (approx NT$40). Local landline phones from Telia can dial for free.
Switzerland瑞士00-800-0885-0885Local mobile phones from Sunrise, Orange, and Swisscom can dial for free. Public phones cannot dial. Local landline phones can dial for free.
Taiwan台灣00-800-0885-0885Local mobile phones and landline phones can dial for free. Public phones cannot dial.
United Kingdom英國00-800-0885-0885Local mobile phones from BT can dial for free. Vodafone requires a basic call fee. Public phones from BT and NW Spectrum can dial for free. Local landline phones from BT/Vodafone can dial for free.
United States美國011-800-0885-0885Local mobile phones/public phones cannot dial. Local landline phones from AT&T, Sprint, and Verizon can dial for free.

Public Utilities 公用事業

Utilities Services 公共服務
Taipower (Electricity Service)台電公司 (電力服務)1911Report power outages or issues
Taiwan Water Corporation台灣自來水公司1910Water supply issues
Gas Emergency瓦斯緊急1919Gas leaks or emergencies
Environmental Protection Hotline環境保護專線0800-066-666Report pollution or environmental hazards
Power Restoration Updates電力恢復更新1911Inquire about power outage status
Water Supply Disruption供水中斷1910Updates on water service interruptions
Garbage Management Complaints垃圾管理投訴專線0800-066-666Report improper garbage disposal

Transportation Networks 交通網絡

Transportation Services 交通服務
Taiwan Railways台灣鐵路0800-765-888Train schedules and tickets
High-Speed Rail高鐵4066-3000High-speed rail inquiries
Taipei MRT台北捷運02-2181-2345Metro schedules and assistance
Civil Aeronautics Administration民用航空局0800-211-747Inquiries related to air travel in Taiwan
Taiwan Taxi台灣計程車55688Book a taxi from any location in Taiwan
Roadside Assistance路邊救援0800-000-900Help for vehicle breakdowns on highways
Public Transport Hotline公共交通專線0800-008-090Inquiries about buses and other public transport

Healthcare 衛生保健

Taiwan CDC (Disease Control)疾管署1922Health advice and epidemic updates
Poison Control Center中毒控制中心02-2321-3570Assistance for poisoning cases
Mental Health Support心理健康支援1925Counseling and support
Animal Rescue動物救援1959Report injured or stray animals
Suicide Prevention Hotline自殺防治專線0800-788-995Confidential support for suicidal thoughts
AIDS Information Hotline愛滋病防治專線0800-888-995Information and support related to HIV/AIDS
Health Insurance Bureau健保署0800-030-598Questions about Taiwan’s National Health Insurance
Emergency Medical Consultation急診醫療諮詢0800-025-085Immediate health advice
Elderly Care Hotline老人照護專線1966Support and assistance for senior citizens

Tourism Services 旅游服務

Taiwan Tourism Bureau交通部觀光局0800-011-765Tourist information and assistance
Taipei Tourist Hotline臺北旅遊專線02-2759-7655Taipei-specific travel guidance
Kaohsiung Tourist Hotline高雄旅遊專線07-799-5678Kaohsiung-specific travel guidance
Tourist Safety Hotline觀光安全專線0800-011-765Report safety concerns while traveling
Local Cultural Heritage Queries地方文化遺產查詢Contact City Government OfficesInquire about specific city cultural sites
Tourism Bureau觀光局02-2349-1500General tourism information
Tourism Information Hotline旅遊資訊熱線02-2717-3737Travel-related queries and support
Taiwan Visitors Association台灣觀光協會02-2594-3261Tourist assistance and travel resources
C.K.S. International Airport Tourist Service Center桃園國際機場旅客服務中心02-3383-4631Assistance for travelers at the airport
Travel Information Service Center Sungshan Airport松山機場旅遊資訊服務中心02-2712-3737Travel guidance for Sungshan Airport visitors

Trade Services 貿易服務

Taiwan Trade Inquiry Line台灣貿易詢問專線0800-888-684Assistance with trade regulations and export/import issues
Taiwan External Trade Development Council (TAITRA)外貿協會02-2725-5200Trade exhibitions, business matchmaking, and export guidance
Customs Hotline關務署服務專線0800-711-711Assistance with customs procedures and import/export issues
Foreign Affairs Police (Trade Assistance)外事警察（貿易協助）02-2394-5900Support for foreign traders with legal or security concerns
Board of Foreign Trade經濟部國際貿易局02-2351-0271Trade policy and export/import support
Ministry of Foreign Affairs外交部02-2348-2999Assistance with foreign relations and inquiries
Government Information Office行政院新聞局02-2322-8888Official government information and updates

Courier Services 快遞服務

DHL ExpressDHL快遞0800-769-888International express delivery and logistics services
FedEx聯邦快遞0800-075-075International shipping and logistics solutions
UPS優比速0800-365-868Package delivery and supply chain management
Taiwan Post中華郵政0800-700-365Domestic and international mailing and package services
SF Express順豐速運0800-088-830Fast delivery services within Taiwan and internationally
Black Cat Express黑貓宅急便412-8888Domestic parcel delivery and logistics

Animal Services & Rescue 動物服務與救援

Animal Protection Support 動物保護專線
Animal Rescue Hotline動物救援專線1959Report injured or stray animals
Endangered Species Hotline絕種動物專線0800-000-091Report sightings of endangered species or illegal activities
Animal Protection Hotline動物保護專線02-2321-7020Assistance for animal cruelty cases
TSPCA台灣防止虐待動物協會02-2392-6956Taiwan Society for the Prevention of Cruelty to Animals; Advocacy, rescue, and support for animal welfare
Taipei City APO台北市動物保護處02-2725-3580Taipei City Animal Protection Office; Animal rescue and protection services in Taipei City

Miscellaneous Services 雜項服務

Miscallaneous Support Lines 雜項專綫
24-Hour English Service24小時英語服務0800-024-111English-speaking assistance
Consumer Protection消費者保護1950Complaints and advice on consumer rights
Civil Service Ethics Hotline公務倫理專線0800-235-234Report unethical government conduct
Weather Hotline天氣熱線166Weather updates and forecasts
Earthquake Hotline地震專線1921Information on recent earthquakes
Foreign Worker Assistance外籍勞工協助1955Help for migrant workers in Taiwan
Missing Persons Assistance失踪人口協助02-2388-2099Assistance for locating missing individuals
Traffic Violation Hotline交通違規專線0800-080-899Report traffic violations or get related advice
National Tax Service國稅局專線0800-000-321Questions about tax filings or inquiries
Food Safety Hotline食品安全專線0800-285-000Report food safety concerns
Consumer Product Safety Hotline消費品安全專線0800-211-772Inquire or report unsafe consumer products

Area Codes 區號

Mobile phone numbers, toll-free numbers, and premium numbers, have specific prefixes:

What are premium numbers?

Premium numbers are special telephone numbers that typically charge higher rates than standard phone calls. These numbers are often used for services that provide additional value or content, such as:

Taiwan Area Codes 台灣區號
Taipei臺北(02)
Taoyuan桃園(03)
Hsinchu新竹(03)
Miaoli苗栗(037)
Taichung台中(04)
Changhua彰化(04)
Nantou南投(049)
Yunlin雲林(05)
Chiayi嘉義(05)
Tainan台南(06)
Kaohsiung高雄(07)
Pingtung屏東(08)
Taitung台東(089)
Hualien花蓮(03)
Ilan宜蘭(03)
Green Island綠島(089)
Orchid Island蘭嶼(089)
Liuchiu Island龍泉(08)
Penghu Islands澎湖(06)
Kinmen Island金門(0823)
Wuchiu Island烏丘(0826)
Matsu Island馬祖(0836)